Return and Exchange Policy

Thank you for choosing our products! To ensure your rights and interests, please carefully read the following return and exchange policy:

1. Overview of Return and Exchange Policy

1. No Returns or Exchanges for Non-Quality Issues: If the product you purchased has no quality issues, we do not accept any form of return or exchange requests.

2. Return and Exchange Policy for Quality Issues: If the product you received has quality defects, please contact us within seven days of receiving the product and send the defective product to the specified address. We will verify the quality issue and process your return or exchange accordingly.

2. Detailed Return and Exchange Process

1. Return and Exchange Process for Quality Issues:

   • Please contact our customer service via email or phone within seven days of receiving the product, providing relevant order information, a detailed description of the quality issue, and photos.
   • Once the issue is confirmed by our customer service, you will be provided with a return address. Please note that we do not accept cash on delivery packages; all return packages must be sent with prepaid shipping.
   • After receiving the return package, we will conduct a quality inspection and process your return or exchange within five business days.

2. Shipping Cost Explanation:

   • For returns and exchanges due to quality issues, the buyer is responsible for the return shipping cost, and we will cover the shipping cost for sending the replacement product.
   • For exchanges due to personal reasons (such as unsuitable color or size) not related to product quality, the buyer is responsible for both the return and the re-shipping costs.

3. Important Notes

• Returned or exchanged products must be in their original packaging, with all accessories, tags intact, unused, and not affecting secondary sales.
• If the product is damaged due to shipping, please take photos upon receipt and negotiate with the courier company, while also notifying us so we can assist you in handling the issue.
• Special items such as underwear, swimwear, and custom products are non-returnable once opened and used.

4. Contact Us

If you have any questions or need assistance, please feel free to contact our customer service team:

• Customer Service Email: hs18357384266@gmail.com
• Customer Service Phone/WA: +86 183-5738-4266

Thank you for your understanding and support! We are committed to providing you with high-quality products and services.

Sincerely,

[Agihotshop]

If you have any further requirements or need more detailed customization, please let me know!